We've been live with Saxo print & online since about June and as a support person what I think has been the most frustrating part is the lack of any documentation regarding the filters (templates) available for bringing data into the system (newswires, for instance) and out of the system (XML feeds).
Trial and error is not only a massive waste of my time, but unbelieveably frustrating for me and the users needing something tweaked.
Saxo Support has been as helpful as possible, I think, but…
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Posted on September 16, 2009 at 10:56am — 2 Comments